Frequently asked questions

Have a question that isn't listed here? Use the chat tool at the bottom corner of your screen during business hours or email us at customers@austinchamber.com.

  • How can the Chamber help me?

    The Chamber is a non-profit organization that advocates on behalf of its members and the larger business community. While we are not a government organization, we are happy to point you toward resources to help your business.

    Learn more about membership
  • Can I get a loan for my business?

    The entire State of Texas is now included the Economic Injury Disaster Declaration and granted access to its Economic Injury Disaster Loan (EIDL) program, which will provide long-term, low-interest loans to qualifying businesses across the state.

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  • What do I need to know about the Paycheck Protection Program?

    You are eligible for a loan if you are a small business that employs 500 employees or fewer, or if your business is in an industry that has an employee-based size standard through SBA that is higher than 500 employees. Sole proprietors, independent contractors, gig economy workers, and self-employed individuals are all eligible for the Paycheck Protection Program.

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  • What lenders are participating in the Paycheck Protection Program?

    We've compiled a list of Chamber member lending institutions. This is not an exhaustive list of Austin-area lenders. Your bank may request extra patience from you in the coming weeks as the entire financial sector works to navigate new challenges and relief strategies for businesses during the COVID-19 health crisis.

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  • What should I know about unemployment benefits for my employees?

    The Texas Workforce Commission has a helpful list of FAQs regarding unemployment benefits.

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  • Is my business allowed to stay open?

    Federal, state, and local governments have all issued guidance on which types of businesses are allowed to stay open at this time.

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  • If I manage/own an essential business, are my employees and patrons required to wear face coverings?

    Yes. The City of Austin and Travis County have extended "Stay Home, Work Safe" orders to require individuals over the age of 10 wear fabric face coverings when conducting essential work or activities.

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  • What else do I need to know about the Coronavirus Aid, Relief, and Economic Security (CARES) Act?

    The CARES Act allocated $350 billion to help small businesses keep workers employed amid the pandemic and economic downturn.

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  • What if my business can't pay its taxes?

    Businesses that are struggling to pay sales tax can call the hotline at 800-252-8880.

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  • What else should I know about the Families First Coronavirus Response Act and running a business right now?

    An expert panel from Husch Blackwell addressed key questions that confront employers facing this pandemic. The information they shared is designed to aid employers in their efforts to respond to difficult employment-related issues of employee travel bans, office closures, and meeting the requirements of FMLA and the ADA, and more.

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  • My business would like to donate supplies. How do I do this?

    If you have a readily available supply or can quickly produce large quantities of critically needed items, please complete the state’s procurement form: https://texas.gov/form1.html. If you have additional questions, contact jmartin@austinchamber.com.

  • I have legal questions. Who should I talk to?

    We've compiled a list of Chamber members offering resources online.

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  • I have a financial question. Who can help me?

    We've compiled a list of Chamber members offering resources online.

    Learn more
  • What tools should my business use to run remotely?

    The entire Chamber staff is working remotely right now. Here are some of the tools we're using.

    Learn more

Additional resources

  • U.S. Chamber: Guide to SBA's Economic Injury Disaster Loans

    The Economic Injury Disaster Loan Program (EIDL) was created to assist businesses, renters, and homeowners located in regions affected by declared disasters.

    Download
  • U.S. Chamber: Guide to the Employee Retention Tax Credit

    The CARES Act created a new employee retention tax credit for employers who are closed, partially closed, or experiencing significant revenue losses as a result of COVID-19.

    Download
  • U.S. Chamber: Coronavirus Emergency Loans Small Business Guide and Checklist

    Small businesses and sole proprietors can begin applying on April 3. Independent contractors and self-employed individuals can apply beginning on April 10.

    Download

Read more

View all related articles

  • Webinar recap: What small businesses need to know about the CARES Act with Congressman Michael McCaul

    On Monday, March 30th, Congressman Michael McCaul joined us to provide an update and answer questions on the impact the Coronavirus Aid, Relief, and Economic Security (CARES) Act will have on businesses.

    Learn more
  • Webinar recap: Families First Coronavirus Response Act - Update for Employers

    This information is designed to aid employers in their efforts to respond to difficult employment-related issues of employee travel bans, office closures, and meeting the requirements of FMLA and the ADA, and more.

    Learn more
  • PowerUp webinar recap: Implications for business

    In this webinar presented on Friday, March 20, 2020, an expert panel from McKinsey & Company discussed the evolving situation and the impact to operations, especially on supply chains.

    Learn more


Related Categories: COVID-19 resources, For businesses