Austin Chamber honors medium sized businesses for customer experience

On August 21st, the Austin Chamber hosted the 19th annual Greater Austin Business Awards. With more than 125 nominees across 12 categories, we wanted to share some of the great things each of our honorees are doing. Today, we are focusing on the medium sized business honorees for our Austin Regional Clinic Customer Experience Award.

Posted on 09/09/2019 by Austin Chamber of Commerce

Square Cow Moovers

Square Cow Moovers has created an entire culture around the act of serving its client. Every employee is trained to ask themselves "is the client happy?" This question rings throughout the entire moving process; from when Square Cow Moovers answers the call to book the move to when the final item exits the truck. The company has developed several ways of evaluating customer feedback in an effort to improve its clients' experience. Every client receives a survey the day after they move followed by an internal quality audit. The quality audit takes several different factors into account. The survey scores, online consumer reviews, and complaints received through the company website. Square Cow Moovers also acts with urgency when it comes to meeting expectations, the actual move, and handling customer requests.

Truluck's Restaurant Group, Inc.

Since Truluck's opened its doors in 1992, they have operated on the core belief they are in the yes business, with a commitment to making the customer feel cherished by being unshakably polite and accommodating. Truluck's comprehensive training programs instill these beliefs, and shape them into behaviors. All Truluck's team members begin orientation one-on-one with their General Manager, and are provided the written Truluck's Constitution, employee handbook, training materials, schedule, tour the restaurant, and meet their trainer. Employees then complete a seven- to ten-day training with a certified trainer, which includes a battery of tests, daily performance reviews with the General Manager, and a final mock service on which they must receive a 90% to graduate and join the team. Truluck's is a performance-based culture and believe in recognizing, rewarding and measuring performance to ensure continuous improvement.

David Weekley Homes

At David Weekley Homes, team members are empowered to do the right thing for customers by attending and participating in annual "Customer Delight Workshops" and training. These sessions help generate new ideas and also stress working together as a team to ensure our homeowners receive the same service from every department of the organization. Top employee performers who achieved the most and highest marks on customer survey response scores from its customers are recognized during monthly, quarterly, and annual meetings. These top performers and winners at each meeting can earn bonuses when goals are met and/or exceeded. Employees also can earn points to redeem for electronics, tech, and jewelry and teams have been awarded all expenses paid trips as rewards.

Randolph-Brooks Federal Credit Union

RBFCU relies on a motto to guide all its actions: People Helping People. RBFCU strives to treat its members like family. The credit union looks for ways that its products and services can help members in their everyday lives. Its' training programs back up this motto with service skills that focus on helping members lives' easier through RBFCU's financial services. Once we develop this, our representatives can easily identify what product or service will help the member and ease or prevent their frustration over finances.