St. David’s HealthCare launches texting service for surgical patients’ families
AUSTIN, Texas—St. David’s HealthCare announced today the launch of an automated texting service to inform surgical patients’ family members of key milestones throughout a patient’s surgery. The texting tool, Informer, is available in both English and Spanish.
“As we continue to follow strict standards during the pandemic to ensure the safety of our patients and staff, St. David’s HealthCare is using technology to keep patients and families connected,” Dr. Ken Mitchell, senior vice president and chief medical officer of St. David’s HealthCare, said. “We understand the importance of receiving frequent, real-time communication during a loved one’s surgery, and this tool allows families to receive the latest information in the safest way possible.”
The texting tool for families, coupled with the care team’s traditional face-to-face interaction with the patient, will help enhance the overall healthcare experience. The service is used on a mobile device and can be accessed by several family members with a unique code. Those who have subscribed will be texted once the patient’s surgery begins, when the patient leaves the operating room for recovery, and when the patient is ready for outpatient services or is set to be discharged.
For more information about Informer, visit StDavids.com.
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St. David’s HealthCare
St. David’s HealthCare includes seven of the area’s leading hospitals and is one of the largest health systems in Texas. The organization has been recognized with a Malcolm Baldrige National Quality Award—the nation’s highest presidential honor for performance excellence. St. David’s HealthCare is the third-largest private employer in the Austin area, with more than 10,800 colleagues across 132 sites of care.
St. David’s HealthCare is a unique partnership between hospital management company HCA Healthcare and two local non-profits—St. David’s Foundation and Georgetown Health Foundation. The proceeds from the operations of the hospitals fund the foundations, which, in turn, invest those dollars back into the community. Since the inception of St. David’s HealthCare in 1996, more than $611 million has been given back to the community to improve the health and healthcare of Central Texans.
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September 3, 2020
St. David's HealthCare