In response to the COVID-19 pandemic, governments were tasked with acting fast. They’ve risen to the challenge – accelerating how they work and what they deliver to achieve what was thought to be impossible. But with new priorities on top of their existing mission, they must scale change faster than ever.

Rob Cohan, Managing Director – Strategy & Consulting, Public Service at Accenture, will discuss the importance of guaranteeing that resources are both allocated purposefully and delivered effectively, meeting citizens where and when they are, with personalized experiences, fostering trust in government in frictionless fashion.