Chamber member Nerds in a Flash provides a variety of IT services with guaranteed rapid response. Kelley Sanford shares about prioritizing excellent customer service and impacting the Austin community.

Q: What makes your organization unique?
A: VIP IT service with a rapid response help desk, 15 minutes or less, guaranteed.

Q: Why did you join the Chamber?
A: Growth!

Q: What do you love most about doing business in Austin?
A: I love my city. I was born and raised here, never have lived anywhere else. The culture, the people, the atmosphere, all second to no other city or state.

Q: What is the most exciting thing going on at your company right now?
A: Extreme growth from doing business right and from treating customers with the white glove service they deserve and require. Another exciting thing is the announcement of a new, lower cost plan for smaller companies that cannot afford the full service managed IT services plan but they still want help from experts like us.

Q: What can customers expect when they use your service/product?
A: Excellence. Expertise second to none. Rapid Response to all issues. We aren't fast in only work stoppage scenarios, we treat all tickets equally and offer an industry leading guarantee of 15 minutes or less to prove it. We know our clients time is precious and we treat every situation like it is.

Q: What do you want your impact in Austin to be?
A: Excellence in offering businesses a top notch service so they can in-turn give their customers a top notch service. A pass it on type of thing. We are proud of our community and hope that we can impact everyone we deal with the excellence we bring to the table with every single interaction.

Learn more about Nerds in a Flash.