CapMetro’s continued growth is part of a long-term plan that includes updates to services, stations and the overall customer experience. Driven by data and community engagement, CapMetro has drafted goals and actions that will act as a blueprint for the future of public transportation throughout Central Texas.

Small Updates - Major Impacts

• New Bikeshare stations will be opening across the city from now until early 2026, giving more neighborhoods access to first- and last-mile connections.
• Paying your fare for Bus and Rail with the Umo app is even easier. Now when you’re doing on-the-go planning with the Transit app you can pay for your fare with the touch of a button. Get redirected to the Umo from within the Transit app; Both apps are working together to get you where you need to go!
• Construction for the North Burnet/Uptown Station is underway: site prep began recently, with construction starting in November 2025. The new station will feature double-length platforms, pedestrian and bike pathways, bus connections and about 200 shared parking spaces. Once open, it’s expected to become the second-busiest Red Line station and serve as a gateway to Uptown ATX.
  

Rendering of the North Burnet/Uptown Station

Big Ideas - Long Term Strategies

CapMetro has been listening to you, the customers, and is taking the initiative to improve overall service satisfaction and provide a high-quality customer experience. The new Customer Experience Hub is a plan that prioritizes key improvements in the following into three core areas: Frequency & Reliability, Rules & Fares Enforcement and Transit Phone Apps. Key findings include a 69% overall satisfaction rating with the CapMetro experience and an impressive 74% satisfaction rating with courteous operators. Each pillar of the plan outlines actionable steps for the agency to take and invite customers to review the results and share their input.

Transit changes move slow, and CapMetro knows that. With Strategic Plan 2030, CapMetro is shifting from short term, annual goals to implementing a plan that sets up goals for 5 years in the future. This will allow for collaboration with their partners and the city to create a better system of public transportation for all. The Strategic Plan is guided by critical results to determine how resources are spent and how success is characterized. CapMetro has named 18 action items to achieve these results, including enhancing security measures and advancing digital transformation. These long-term strategies will ensure that CapMetro evolves along with Central Texas.

Staying Aligned with You

With a keen focus on both incremental and transformational change, CapMetro is positioning itself as a responsive civic partner. The Transit Plan 2035 has been reviewed by riders was approved by the Board on October 20, 2025. Residents will see the plan come to fruition over the next several years.

In 2025, CapMetro also fully launched the new Transit Police department and celebrated 40 years of service—marking a milestone in safety, equity and sustainability efforts. Every upgrade, station and policy stems from one goal: improving your daily CapMetro experience.

With a focus on the future, CapMetro is continuously creating change, big and small.